Urban Plot – Terms and Conditions

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1. Introduction

These Terms and Conditions (“Terms”) apply to all garden design services (“Services”) provided by Urban Plot, a trading name of Wilma Group Ltd (“we”, “us”, or “our”), to the client (“you” or “your”). By engaging our services, you agree to be bound by these Terms. Please read them carefully and contact us with any questions before proceeding.

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2. Services Provided

Urban Plot, a trading name of Wilma Group Ltd, provides garden design services structured into three design packages:

• Border Planting Design Package: includes a planting plan for a single garden border, specifying plant species and layout recommendations based on information provided by the client.

• Layout Design Package: includes a design layout for the overall garden, indicating zones for intended uses (e.g., seating, planting, pathways) and suggested placements for features such as patios, lawns, and planting beds.

• Complete Garden Design Package: includes both the planting plan and layout design as described above, combined into one service.

 

2.1 Each design package covers a garden up to a specific maximum size:

• The Border Planting Design Package applies to a single planting area up to 20 square metres.

• The Layout Design Package covers gardens up to 200 square metres in total.

• The Complete Garden Design Package combines both services for gardens up to 200 square metres.

 

Larger gardens may be accommodated by request and will be subject to custom pricing. Urban Plot reserves the right to decline projects that exceed the stated maximum sizes under the standard packages, or to offer an adjusted fee proposal before proceeding.

 

2.2 Urban Plot reserves the right to decline any project at its sole discretion and without obligation to provide a reason. This includes, but is not limited to, projects that fall outside the scope of our design services, exceed available capacity, or do not align with our design approach or business values.

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3. Design Process & Deliverables

3.1 The design process commences once the client has submitted a completed design brief along with all required supporting information.

 

3.2 Urban Plot will confirm an estimated delivery timeframe upon receipt of the full brief. While typical delivery for most packages falls within 7–10 working days, all timeframes are indicative only.

 

3.3 Deliverables will be provided in digital format only and may include:

• 2D layout drawings;

• Planting plans with plant selections and layout guidance;

• Supporting documents.

 

3.4 One round of design amendments is included and must relate to the original brief. Revisions beyond the original scope may incur additional charges.

 

3.5 If delivery is expected to exceed the estimated timeframe, Urban Plot will notify the client as soon as practicable.

 

3.6 The client must review and respond to the design concepts within three (3) months of receipt. If no feedback is received, the service will be considered complete and Urban Plot will be under no further obligation to deliver final plans or continue work on the project. Any further input may be treated as a new project and subject to additional fees.

 

4. Use of Plans & Site Verification

4.1 The drawings and documents provided by Urban Plot are conceptual in nature and are not intended to serve as construction drawings.

 

4.2 All dimensions, levels, and features shown in the design materials must be checked on site prior to implementation.

 

4.3 The feasibility of proposed plant positions and garden features is subject to the presence of any hidden or underground services.

 

4.4 Final decisions regarding materials, levels, drainage, and construction methods are the responsibility of the client or their contractor.

 

5. Client Responsibilities

5.1 The client is responsible for providing accurate and complete information for the design process.

 

5.2 Urban Plot is not liable for inaccuracies resulting from incorrect, incomplete, or outdated information provided by the client.

 

5.3 The client must verify all site conditions and dimensions prior to implementation.

 

5.4 Feedback must be communicated within the timelines outlined in Section 3.

 

5.5 The client remains solely responsible for any third-party contractors they engage.

 

5.6 Urban Plot accepts no responsibility for the health, survival, or performance of plants specified in any planting plan.

 

6. Fees & Payment Terms

6.1 Fees are communicated at the point of purchase and may be updated at any time.

 

6.2 Invoices are payable immediately upon issue. No work or product orders will commence until payment is received.

 

6.3 Payments are made via specified methods and include VAT where applicable.

 

6.4 Urban Plot reserves the right to suspend services in the event of non-payment.

 

6.5 Fees are non-refundable once work has commenced. Partial refunds may be considered at Urban Plot’s discretion.

 

6.6 Additional work outside the package scope may be subject to further fees.

 

7. Cancellations & Refunds

7.1 The client may request cancellation before submitting all required information. Approval and refund (if any) are at Urban Plot’s discretion.

 

7.2 Once full scope details have been submitted, the service becomes non-refundable.

 

7.3 Refunds will not be issued after design work has commenced.

 

7.4 Urban Plot may cancel for non-compliance or lack of communication. No refund is due for work completed.

 

7.5 Refunds (if approved) are issued within 14 calendar days.

 

8. Limitation of Liability

8.1 Urban Plot is not responsible for implementation of any design.

 

8.2 Urban Plot accepts no liability for plant performance or site-related issues not disclosed.

 

8.3 Recommendations are based solely on client-supplied information.

 

8.4 Urban Plot shall not be liable for any consequential loss.

 

8.5 The client is responsible for compliance with all legal and safety standards.

 

8.6 Liability is limited to the total amount paid for the service.

 

9. Changes & Revisions

9.1 Each package includes one round of revisions aligned with the original brief.

 

9.2 Significant changes or new requirements may incur additional charges.

 

9.3 Revisions must be submitted in writing and reviewed for scope.

 

9.4 Additional work may be quoted separately.

 

9.5 Urban Plot is not obligated to carry out further revisions beyond the included allowance.

 

10. Site Conditions & Accuracy

10.1 Designs are based on client-provided site data.

 

10.2 The client is responsible for verifying all site conditions.

 

10.3 Plant placements and layouts must be reviewed on site.

 

10.4 Urban Plot is not liable for structural or site constraints.

 

10.5 A professional survey should be used where accurate implementation is required.

 

10.6 The design documents are not construction drawings. All information must be verified on site and used with supporting documentation. Materials, levels, and construction are to be finalised by the client or contractor.

 

11. Third-Party Contractors

11.1 Urban Plot does not carry out construction or planting.

 

11.2 Contractor recommendations are non-binding.

 

11.3 The client is responsible for managing all contractors.

 

11.4 Contractors must comply with relevant regulations.

 

11.5 Urban Plot may work with subcontractors to prepare design materials. The client’s agreement remains solely with Urban Plot.

 

12. Intellectual Property & Usage Rights

12.1 All materials remain the intellectual property of Wilma Group Ltd.

 

12.2 Clients are granted a non-exclusive licence for personal use at the specified site only.

 

12.3 Clients may not resell or distribute the materials.

 

12.4 Urban Plot may reuse concepts and layouts.

 

12.5 Urban Plot may publish design work for marketing and editorial use. Client names will not be used, but general location (city/town/village) may be referenced.

 

13. Termination

13.1 Either party may terminate in writing, subject to Section 7.

 

13.2 Urban Plot may terminate for non-compliance or unprofessional behaviour.

 

13.3 Urban Plot retains all fees for work completed at the time of termination.

 

13.4 Partial refunds (if any) will be at Urban Plot’s discretion.

 

13.5 Termination does not affect previously accrued rights or obligations.

 

14. Governing Law

14.1 These Terms are governed by the laws of England and Wales.

 

14.2 Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

15. Contact Information

Urban Plot is a trading name of Wilma Group Ltd.

 

Email: hello@urbanplot.co.uk

Website: www.urbanplot.co.uk